如閣下對本中心提供的服務感到不滿意或不公平，歡迎提出意見。

處理外界投訴程序如下：

1. 接獲外界投訴 (投訴渠道包括: 親臨本中心, 電郵, 電話或信件。)
2. 本會同工進行調查 (5個工作天內聯絡投訴人)
3. 提出解決辦法 (5個工作天內)
4. 投訴者感到滿意，個案完成。
5. 如投訴者不滿意，將由上級調查跟進，直至個案完成。

Welcome to give us feedback if you are dissatisfied or treated unfairly by the services provided by The Boys’ and Girls’ Clubs Association of Hong Kong.

Complaint handling procedures:

1. Receive complaints (Complaints via coming to our centre in person, email, telephone or mail)
2. Staff investigation (contact the complainant within 5 working days)
3. Propose solutions (within 5 working days after the initial contact with the complainant)
4. The complainant is satisfied: case completed.
5. The complainant is not satisfied: further investigation by the staff supervisor until the case is complete.

表格 Forms: